ORDER INSPECTION POLICY
Due to the nature of the industry we work at, we realize that our customers rely on our products and shipments to produce time sensitive orders. Shine Art's Shipping Department has over 99.75% accuracy but sometimes something could be missing or a wrong item could be included on your shipment.
When this occur, we ALWAYS make things right IMMEDIATELY.
Our direct relationship with the sorting facilities help our packages reach its destination anywhere within the US in 2-3 business days in most cases.
If an EXPRESS shipping method was selected on the original order, an EXPRESS method of shipping will be used to make your order right.
CUSTOMER MUST INSPECT PACKAGE WITHIN 48 HOURS OF RECEIPT.
This will allow enough time for you to receive the correct product quickly and avoid last minute delays on your own production. If your order has not been inspected and reported within 48 hours of the receipt, we will correct any problem with your order up to 30 days from the receipt of your order by re-shipping the items. All claims received after 30 days of receipt will not be accepted by Shine Art.
If your product was damaged during shipping, please call 1-323-774-5456 or send an inquiry to our support team. Shine Art offers a 30 Day Limited Return Policy. This return policy applies to all or our in-stock supplies only unless otherwise specified on a particular product. (All returns must be authorized.)
Return are only accepted if the item has not been used, UNLESS authorized by a customer service representative in writing. Return shipping charges are customer’s responsibility unless a return is produced due to damage in transit, item received in error, or incorrect item has been shipped. Original shipping charges will not be refunded or credited. Customer must contact Shine Art within 30 days to request a refund.(All returns are subject to restocking fees.)
ITEMS THAT CANNOT BE RETURNED. No Exceptions:
▪ Custom made transfers
▪ Custom length vinyl
▪ Custom vinyl colors
▪ Printed media and vinyls
▪ Special ordered & backordered items
▪ Rhinestones in small packaging(s)
Restocking fees for all supplies, kits, and packages begin at 15% and are subject to increase dependent on the item, whether it has been used, the condition in which it is received, when the item was purchased. Shipping Fee are not refundable under any circumstances. Refund of Free Shipping items will deduct the cost of postage used to send the order in addition of the above restocking fee. Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc. this restocking fee is subject to increase.
HOW TO PROCESS A REFUND?
Please call or email us within 30 days of receiving your order:
Please have the following information available:
Name and address on the order
Reason of return
Preferred Action: Store Credit, Refund, Replacement or Exchange
Once your request is received by our support team we will issue a return authorization number and address where the items have to be shipped back to. If you do not get an email within 2 business days with this information, please contact us immediately. Once return has been authorized, you have 5 business days to ship out the return item. If the return is not received in 14 calendar days, you will need to request a new authorization number.
Package your return carefully with your return authorization number visible either on the shipping label or the box. We are not responsible for damages or lost packages during transit. Please insure and track your packages. Damaged products incur on additional restocking, no refunds will be provided if we do not receive your package. Your refund will be processed within 5 - 10 business days of receipt of your package on the original method of payment.